Terms and Conditions of Sale

The purpose of these Terms is to define the rights and obligations of the parties in connection with the distance selling of processed food products offered by Angel's Floor to its customers.

Placing an order implies unreserved acceptance of these Terms. Angel's Floor reserves the right to amend these Terms at any time. The applicable Terms are those in force on the date of the order.

The products offered for sale are those described on the website www.angelsfloor.bj. Product photographs and descriptions are as accurate as possible but cannot guarantee a perfect likeness.

Our product ranges include:

• Pre-cooked fonio and fonio-based products
• Baobab pulp and baobab-based products
• Processed néré and fagara
• Dried mango products
• Baobab-enriched biscuits

All our products are certified organic and comply with Beninese and international quality standards. Nutritional information and expiry dates are clearly indicated on each package.

Our product prices are stated in CFA francs (XOF), inclusive of all taxes. Angel's Floor reserves the right to change its prices at any time; however, products will be invoiced at the prices in force when the order is confirmed.

Delivery charges are calculated according to the weight of the order and the delivery area. They are shown to the customer before final confirmation of the order.

Orders may be placed:

• By telephone on +229 01 96 12 19 71
• By email at contact@angelsfloor.bj
• Via the contact form on our website
• Directly at our physical sales points

Ordering process:

1. 1. Selection of the desired products and quantities
2. 2. Review of the order summary
3. 3. Entry of delivery details
4. 4. Choice of payment method
5. 5. Final confirmation of the order

A confirmation email summarising the order details will be sent to the customer. Angel's Floor reserves the right to cancel or refuse any order from a customer with whom a dispute exists.

Payment for orders may be made by:

• Mobile Money: MTN Mobile Money, Moov Money
• Bank transfer: To our business account
• Cash: On delivery or at a sales point
• Cheque: For business orders

For payment on delivery, the delivery person will hand over a receipted invoice. For advance payments, orders are prepared once payment has been confirmed.

Products are delivered to the address provided by the customer when ordering. Delivery times are given for information only:

• Natitingou: 24 to 48 hours
• Other towns in Benin: 3 to 7 working days
• Special orders/large volumes: Timeframe agreed with the customer

In the event of a delivery delay, Angel's Floor undertakes to inform the customer as soon as possible. The customer must check the condition of the products upon receipt and immediately report any damage or missing items.

Delivery areas covered: The whole of Benin, with logistics partners in the main cities (Cotonou, Porto-Novo, Parakou, Natitingou, Abomey-Calavi).

In accordance with the legislation in force, the customer has 7 days from receipt of the products to exercise their right of withdrawal, without having to give reasons or pay any penalty.

Exceptions: The right of withdrawal does not apply to:

• Food products that have been unsealed or opened
• Perishable products
• Personalised or made-to-order products

To exercise this right, the customer must notify us of their decision by email or by post. Products must be returned unopened in their original packaging, together with the invoice. Return costs are borne by the customer.

Refunds will be made within 14 days of receipt of the returned products, using the same means of payment as was used for the order.

All our products are covered by the legal warranty of conformity and the warranty against latent defects. Angel's Floor undertakes to deliver products that conform to the order and are free from any defect.

Quality guarantee:

• 100% natural and organic products
• Compliance with food hygiene and safety standards
• Full traceability throughout the production chain
• Clearly indicated expiry dates

In the event of non-conformity or a defect, the customer may obtain a replacement or a refund of the product concerned. Angel's Floor cannot be held liable for failure to perform the contract in the event of force majeure.

The information collected when an order is placed is necessary to process that order and may be used to inform you of our commercial offers. In accordance with loi n° 2017-20 du 20 avril 2018 portant code du numérique en République du Bénin (Law No. 2017-20 of 20 April 2018 on the Digital Code of the Republic of Benin), you have the right to access, rectify and delete data concerning you.

Angel's Floor undertakes not to disclose your personal data to third parties without your prior consent, except where required by law.

For any question, complaint or information about our products and services, our customer service team is at your disposal:

We undertake to respond to your requests within a maximum of 48 working hours.

In the event of a dispute, an amicable solution will be sought before any legal action is taken. Failing an amicable settlement, the dispute will be brought before the competent courts of Natitingou.

These Terms are governed by Beninese law. The language of the contract is French.

Angel's Floor reserves the right to amend its terms and conditions of sale at any time. The new terms will apply to all orders placed after such amendment.

Customers are advised to consult these Terms regularly in order to be aware of any changes.